HB Pools Locations
HB Pools: Ottawa’s Trusted Pool Service, Retail, and Consultation Locations
Welcome to HB Pools, your trusted source for professional pool services, pool equipment, parts, supplies, consultations, and expert support across the Ottawa area.
We are proud to serve homeowners through two key locations: our Head Office in Cumberland and our new Retail Store on Bank Street in Ottawa. Together, these locations help us support pool owners with reliable service, honest advice, and convenient access to the products and guidance they need.
At HB Pools, we focus on quality, reliability, transparency, and client care in everything we do. These values guide how we serve our clients, from pool maintenance and liner replacements to pool renovations, equipment upgrades, and new inground pool projects.
Visit Our Two Ottawa-Area Locations
Whether you need help planning a pool renovation, booking a service visit, picking up pool supplies, or speaking with our team about equipment options, HB Pools is here to help.
Our Cumberland Head Office supports our operations, warehouse, and service team. Our new Bank Street Retail Store gives Ottawa homeowners one central location for retail, service support, and pool care needs.
1. Head Office – Cumberland, Ontario
Location: 2930 French Hill Rd, Cumberland, Ontario, K4C 1K7
Primary Functions: Head office, warehouse, operations, and service headquarters
Phone: 613-212-0036
Our Head Office in Cumberland is the main hub of HB Pools. This is where our team coordinates daily operations, service routes, equipment planning, inventory, and project support.
From this location, our technicians, installation crews, renovation team, and office staff work together to keep projects and services running smoothly across Ottawa and the surrounding areas.
This location supports many important parts of our business, including:
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Pool service coordination
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Warehouse and inventory support
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Equipment and parts management
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Inground pool installation planning
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Pool renovation and liner replacement support
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Internal team operations
Our Cumberland office plays a key role in delivering reliable pool service through clear communication and strong organization. It is the behind-the-scenes centre that helps our team stay prepared, efficient, and ready to support our clients.
2. New Retail Store – Ottawa, Ontario
Location: 2950 Bank St, Ottawa, ON, K1T 1N8, Unit 9
Primary Functions: Retail store, pool supplies, water care support, equipment guidance, service assistance, and consultations
Phone: 613-212-0036
Our new Retail Store on Bank Street is designed to serve as one central location for all of Ottawa’s retail and service needs.
This location proudly serves homeowners in both Central Ottawa and the West End while remaining easy to access for clients across the city. Instead of operating separate consultation offices, we now offer one convenient retail and service location where clients can get the support they need in person.
At our Bank Street Retail Store, clients can visit us for:
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Pool supplies and water care products
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Equipment recommendations
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Pool maintenance support
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Service booking assistance
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Liner replacement questions
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Pool renovation discussions
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Inground pool consultation support
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Honest advice from the HB Pools team
This store gives Ottawa pool owners a simple, convenient place to connect with us, ask questions, and get help with their pools. Whether you live in Central Ottawa, Nepean, Kanata, Barrhaven, Orleans, Gloucester, or the surrounding area, our Bank Street location is here to support your pool care needs.
We believe pool ownership should feel easier, not more confusing. That is why our retail team focuses on clear advice, practical solutions, and honest recommendations based on your pool, your equipment, and your goals.
One Central Retail Location for Ottawa Pool Owners
Our Bank Street Retail Store replaces the need for separate Central Ottawa and West End offices. By bringing retail, service support, and consultation help into one accessible location, we can better serve homeowners across the city.
This central location helps us provide:
Better convenience: One easy place for Ottawa clients to visit for retail products, service questions, and expert support.
Clearer communication: Our team can guide clients through pool care, product options, and next steps without confusion.
More complete support: From water care to equipment upgrades, liner replacements, pool renovations, and maintenance, clients can connect with HB Pools in one place.
A stronger client experience: Our goal is to help every client feel informed, supported, and confident in their pool decisions.
Why Choose HB Pools for Your Pool Service and Retail Needs?
At HB Pools, we are more than a pool company. We are a team built on quality, transparency, and client-first care. Our culture is guided by Ubuntu, the belief that “I am because we are,” which reflects how we work together as a team and how we care for our clients.
Ottawa homeowners choose HB Pools because we focus on doing the job properly, communicating clearly, and giving honest recommendations.
Expert Pool Advice
Our team understands inground pools, equipment, maintenance, renovations, and liner replacements. We help clients make informed decisions without pressure or confusing sales talk.
Reliable Pool Service
Our service team follows clear procedures and documents important work so clients know what was done and why. HB Pools also uses video service reports to improve transparency and give clients peace of mind.
Retail Support You Can Trust
Our Bank Street Retail Store gives clients access to pool products, parts, and guidance from a team that understands Ottawa pools and local service needs.
Complete Pool Care
HB Pools offers support for inground pool installations, fibreglass pools, vinyl pool liner replacements, pool renovations, pool maintenance, equipment upgrades, seasonal openings, and closings.
Honest Recommendations
We believe in giving clients real advice, not just sales pitches. Our team focuses on what works, what lasts, and what makes sense for your pool.
How to Contact HB Pools
Need help with your pool? Whether you want to book a service, visit our retail store, ask about a renovation, or plan a liner replacement, our team is here to help.
Call HB Pools today at 613-212-0036
Visit our Head Office in Cumberland or stop by our new Retail Store at 2950 Bank St, Ottawa, ON, K1T 1N8, Unit 9.
HB Pools is proud to serve Ottawa homeowners with clear advice, professional service, and dependable pool care.
